Our Property Management Commitment

Craig Chastain started Exceptional Property Management in response to the shortcomings he noticed in property management companies he dealt with. He is a broker and has experience with rental properties, but he struggled to find a company providing the property management services he wanted.

Most of the companies Craig tried to work with gave the impression that they simply did not care. They were also highly unresponsive. Craig found this as a sign that the Rancho Cucamonga and Inland Empire area was lacking a company offering property owners exactly what they needed. He decided to create a property management firm manned by professionals who care about their clients.

This comes through in all of your interactions with Exceptional Property Management. We will handle everything for your property as part of our management services and give you relevant updates. We want your property to be successful just as much as you do. Exceptional Property Management sees your success as our success as well.

Property Management Services in Your Community

We focus on serving the Rancho Cucamonga, San Bernardino, Apple Valley, Riverside, High Desert Areas and the Inland Empire.
Our team will gladly assist you with your properties throughout these neighborhoods.

rancho cucamonga property management

Rancho Cucamonga Property Management

If you own a Rancho Cucamonga property, our team is ready to manage it for you. We have a Rancho Cucamonga Property Management office to provide all of the services you need and expect.


Property Management in San Bernardino

We offer our residential property management services throughout San Bernardino, Riverside, and the surrounding communities.

Upland property management

Upland Property Management

We also serve clients with home rental properties throughout the Inland Empire. We are here to assist you when you need property management in the Inland Empire.

Own a Rental Property? Get a Free Rental Analysis

As an investment property owner, you have the option to manage it yourself. However, this will cut into your time significantly, especially if you have multiple properties. By taking advantage of our services, you’ll free up your time. If rental income is a supplement to your regular job, this lets you focus on your primary career. Or, if you have no other commitments, take advantage of your newly freed-up time to pursue the hobbies you have always wanted to explore. You can go on vacation or even take advantage of your extra time to develop more properties.

    Property Information

    Contact Information

    Mailing Address

    Every property manager at Exceptional Property Management is experienced and ready to assist you with the following tasks:


    Tenant Selection

    Tenant selection is among the most important tasks we can take care of for you. We are familiar with all California laws and fair housing regulations. Our team combines that knowledge with our experience, telling us what indicates a good tenant.
    Before we place any tenants on your property, we complete full financial and background checks. The goal is to ensure you have the best tenants living in your properties. As a result:

    • ·         You will receive rent payments on time.
    • ·         Your property will remain in good shape.
    • ·         You are less likely to need to evict tenants.

    Finding tenants can be among the most time-consuming tasks for a landlord. After all, you need to create an appealing property listing that will attract the right tenants and figure out where to post the property. You then have to sort through the applicants to find good candidates. Our highly experienced property managers handle all these tasks for you.

    Rent Collection

    Between our tenant selection services and rent collection, you never need to interact with your tenants unless you want to. We understand how important it is to collect rent on time. After all, on-time income streams are crucial for any business.

    Since Exceptional Property Management collects the rent for you, you don’t have to worry about sending tenants bills. You also don’t have to deal with reminding them or handling their excuses if they are late. Of course, late payments are unlikely, thanks to our effective tenant screening processes.

    Even with tenants paying on time, you still have to collect and process the payments and maintain accounting records. We handle these tasks for you. We collect the payments and process them for you. Once the payments are processed, we deposit them into your account. If you have more than one property, we’ll handle these tasks for all your properties. You don’t have to spend your valuable time collecting payment or worrying about being on vacation when your tenants’ rent is due. Your funds will simply appear in your account.

    Of course, we always include a full accounting statement, breaking down the rent. This statement will also account for property-related income and expenditures, such as our minimal fees.


    Safety Inspection

    Before we start screening tenants, we do our due diligence to ensure that your property is in good condition. This is important for preserving the longevity of your property and its safety.

    Safety is especially important, as every landlord is required to provide a safe space for tenants. If your property doesn’t comply with relevant codes or poses a safety risk, you could face possible lawsuits. A thorough safety inspection also allows us to ensure that everything in your property works properly. This includes the ability to handle preventative maintenance. After all, it is much easier to maintain a property between tenants than it is to complete the same work, after your new tenant moves in.

    The safety inspection also lets us check for minor issues that are likely to worsen through natural wear and tear. We can use this knowledge to start planning for the eventual repair or replacement of an item, to avoid challenges of working around tenant schedules.


    The safety inspection will allow us to perform some maintenance tasks, but that is not the extent of our property management maintenance services. We oversee every aspect of maintenance for you, so you don’t have to interact with the tenants or contractors. We find reliable handymen or contractors to take care of property maintenance. We then set up an appointment time between them and your tenants. We also handle the payment and invoicing, so you don’t have to worry about the financial aspect of maintenance. Of course, we schedule maintenance requests as quickly as possible. This ensures happy tenants, builds your reputation, and helps your bottom line.

    Our maintenance services even come with an additional benefit. As an owner, you receive a discount of at least 10% for each billing. You also won’t notice any “padding” on your invoice to make up for this. We can offer this discount because we provide contractors and handymen with a large number of jobs. You get to take advantage of their bulk rate simply by being one of our clients, even if you only have a single property.


    Schedule an Appointment to Start Working
    With Exceptional Property Management

    Stop worrying about handling your Victorville property management by yourself. Our property management team will handle everything related to your rental property for you. You can sit back and relax while we find tenants, collect rental payments, and handle maintenance and inspections.

    Let our property managers use their experience to attract the best tenants and help you optimize your rental property income flow.

    Call us or fill out our contact form to get more information on our services for rental properties. You will soon find that handling your rental properties is less stressful than it has ever been before, and you may even notice a boost to your income flow from these properties.

    Property Management for Your Apartment Buildings

      Exceptional Property Management is a one-stop-shop for apartment management, property management, and maintenance. We take care of everything for you so you can focus on running your business.

      We want you to be a part of our family! We are a full-service management company providing you with the peace of mind that comes with having a well-trained, dedicated staff that you can trust to handle your property.

      We are committed to providing a superior level of service and delivering results that exceed your expectations.

      Whether you are looking for a management company for a small, medium or even large building, we are the right choice for you. We are a full service property management agency for landlords or property owners. Our professional staff of highly trained managers are dedicated to providing the most efficient apartment management services to help promote your investment.

      We will handle all of the details of your property so you can concentrate on other activities.
      Hire us to manage your property and you will enjoy the following benefits:
      An effective property management system to make the job as simple as possible
      Years of experience in the property management industry
      Dedicated property managers responsible for the upkeep of your property
      A coordinated, knowledgeable team to handle all of the details so you can focus on what you love to do.

    What Sets Exceptional Property Management
    Apart from Other Apartment Management Companies?

    While there are plenty of property management companies available,
    we have professional traits that set us apart from the rest of the field:

    We Use Our Experience to Your Benefit

    When you work with us, you get to take advantage of our team’s vast experience. Even before Exceptional Property Management was founded, our team rented out and managed properties.

    We Are Locally Owned

    Since we are a locally owned company, you can count on our team to know the ins and outs of property rentals in your area. We are already familiar with the best neighborhood features, so we can use those features as selling points. It also means that all of the landlord decisions are made by someone you can speak with—face-to-face. You can make an appointment to talk to us. We aren't controlled by faceless people or boards across the country. This can be a very real concern with some of the larger property management organizations.

    We Have Open Communications

    We have open communications with the members of our business community. We work very closely with them and listen to them. Whether it’s in our property management industry, there’s a good deal of interest in open business practices.

    We Keep Tenants Happy

    Our services not only help your bottom line and save you time, but they also keep your tenants happy. They will appreciate our professional interactions and the speed with which we handle maintenance requests.

    We Offer Room for Investment Growth

    Exceptional Property Management gladly works with you, regardless of how many properties you own. This means that if you currently own a single property but hope to expand your portfolio in the near future, we can grow with you, providing support along the way.

    Why Us? We Have the Best Property Management Team!

    As acting landlords of your rental properties, we have a responsibility to protect your property and to keep it in a safe, healthy, and comfortable condition for your tenants. In other words, we are your team of professionals—ready to help you make the best decisions for your property. Our property management team will work with you to determine the best course of action for your investment. We have the professional services necessary to keep your property safe, comfortable, and looking great. Our goal is to provide you with the peace of mind that comes with knowing that your property is being looked after by a well-trained, dedicated staff. We are committed to providing a superior level of service and delivering results that exceed your expectations. We can manage properties of any size.

    Contact Us and Get a Dedicated Property Manager

    If you are looking for a company who has experience in property management and is willing to put in the extra effort to ensure your satisfaction, then we are your best bet. At Exceptional Property Management, we are property managers with vast experience and a proven track record in both property management and customer service. Our team of professionals is trained to provide a high level of service to our clients, and work diligently to ensure the needs of each client are met.

    Areas we cover

    Stop worrying about handling your Victorville property management on your own. Our property management team will take care of everything related to your rental property for you. You can sit back and relax while we find tenants, collect rental payments, cover accounting tasks, and reliably complete maintenance and inspections.

    Let our property managers use their experience to attract the best tenants and help you optimize your rental property income flow.

    Call us or fill out our contact form to get more information about our list of rental properties services. You will soon find that handling your rental properties is less stressful than it has ever been before, and you may even notice a boost in your properties income flow.

    Inland Empire